Head of Service

  • Post Date: March 15, 2022
  • Apply Before : September 17, 2024
  • Applications 0
  • View(s) 176
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Job Detail

  • Career Level Manager
  • Experience Fresh
  • Industry Development
  • Qualifications Certificate

Job Description


The Head of Service provides clinical oversight and quality assurance to unlicensed and licensed staff clinicians who provide mental health care services with a focus on trauma-informed services to children, youth and families. The Head of Service is legally responsible for adherence to all applicable licensing, supervision, billing, documentation requirements and overseeing the timeliness and quality of a staff member’s clinical work. This position works with Program Directors to identify policies, procedures, and training needs.


POSITION: 80% FTE position, Exempt




We serve children ages 12-20, many of whom are in the foster care system. Clinicians provide psychological and supportive services not only at our homes but also in our clients’ schools and other sites throughout the community. Clinicians partner with individuals and various systems the child is involved in, including primary Social Workers and family, schools, the legal and foster care system, and others within the clients’ team. Embedded in our work is an approach that is culturally and ethnically relevant.




  • Provides direct, individual clinical supervision for licensed and unlicensed clinical staff
  • Monitor caseloads and ensure that supervisees comply with all agency and clinical, legal and ethical practices. Review and co-sign supervisees’ progress notes, clinical forms, and correspondences when
  • Provides ongoing, regular feedback and evaluation to clinicians on the quality and timeliness of their clinical work as well as their caseloads. Identify the training needs and facilitate how to appropriately meet those
  • Administrative oversight and monitoring of billable hours requirement. Provide support, training, and remediation where needed to assist supervisees in meeting the program’s billing expectations and caseload requirements, charting, record keeping, documentation standards, and all other quality assurance
  • Communicates any concerns about the quality of the clinician’s work to the Program Director promptly.
  • Ensures that clinician complies with all legal and ethical practices; co-signs unlicensed clinicians’ progress notes, clinical forms, and correspondence as a legal representative
  • Participates in leadership meetings, administrative program meetings, and training as
  • Contributes to 90 day and annual performance evaluations of
  • Adheres to requirements for supervisors as stipulated by policies and procedures, California Board of Psychology and Board of Behavioral Sciences rules and regulations.
  • Provides support and training where needed to assist clinicians in meeting DIUP billable hours                  requirements,                 charting,              caseload,            record keeping                 and documentation standards, and all other quality assurance
  • Helps clinicians identify professional development goals for the year, and collaboratively monitors progress toward those
  • Functions as crisis intervention clinician as
  • Other duties or projects as




  • Licensed or registered by their respective California licensing board of jurisdiction
  • Minimum of 2 years’ experience as a supervisor of clinical work preferred
  • Must Complete the required supervision training each renewal period
  • Demonstrated experience working with and/or supervising work with sexually exploited, high-risk and transition-aged foster youth
  • Demonstrated experience providing and/or supervising community-based mental health treatment
  • Demonstrated clinical experience with foster care, child protective services, juvenile justice, community mental health, and/or community psychology, models
  • Experienced in providing psychological services to clients who have complex, multiple diagnosis histories
  • Experienced in providing parent support and family therapy to adolescents and their families, particularly those involved in the juvenile justice system, foster care, group home or residential treatment settings
  • Clinical training and experience with trauma-informed treatment models and interventions for children and families with complex trauma and attachment difficulties.


COMPETENCIES (skills, abilities, knowledge):


  • Knowledge of child and adolescent development, trauma, chemical dependency, dual diagnosis, domestic violence, and sexually exploited minors
  • Highly skilled at supervising individual and family therapy and engaging caregivers in treatment
  • Demonstrated knowledge and experience with foster care and child welfare systems and services, community mental health, and/or community psychology models
  • Competent in working with psychological issues related to race, ethnicity, and class
  • Collaboration and team functioning – able to work independently and collaboratively as part of a multidisciplinary team, able to proactively collaborate with other supervisors and program directors to ensure the best possible training for supervisees and service delivery for clients
  • Able to work effectively in an organizational setting and understand how to utilize the chain of command to resolve problems and bring program development ideas forward
  • Ability to proactively collaborate with other supervisors and program directors to ensure the best possible training for supervisees and service delivery for
  • Efficiency and time management
  • Excellent interpersonal, communication and writing skills
  • Knowledge of or ability to learn Medi-Cal reimbursement procedures and billing
  • Bilingual and multilingual skills are a plus





All requirements are subject to possible modification to reasonably accommodate individuals with a disability.


  • Ability to move about as needed throughout the
  • It requires the ability to sit up to 8 hours per day with intermittent occasional moving about our
  • Ability to sit at a computer workstation, including keyboard and visual display terminal, for extended periods.
  • Finger, hand, and wrist
  • Ability to complete tasks in an environment where interruptions are the norm and background noise is
  • Ability to move throughout buildings and between buildings, including stairs or elevator. Areas are wheelchair




Demonstrated knowledge of response to assaultive behavior.

Demonstrated use of Universal Precautions.

Demonstrated safe driving record with DMV and attendance at vehicle orientation.




In accordance with FCRB reasonableness standards.


I have read the above job description and have had any questions regarding the duties and expectations of this position answered to my satisfaction.

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