About the Role:

The Assistant Manager (AM) position plays an integral role in contributing to the success of our company-owned restaurants. This role provides overall leadership through supporting the General Manager (GM) build a team of unmatched talent to deliver excellent product quality and industry-breaking guest service in every interaction; every shift. The AM leads by example in maximizing great guest service and running great shifts to grow the business through use of brand standards and operations excellence tools to ensure business results are achieved.

• Demonstrates leadership skills that positively reinforce the Blaze Pizza culture, communicates clearly with a collaborative mindset to resolve conflict, problem solve and influence behavior
• Guides performance conversations and uses coaching practices with Team Members
• Communicates performance growth and observations to the GM to support establishing a healthy bench of Team Members
• Apply local health and safety codes, and company safety and security policies on every shift
• Ensures safe restaurant environment conditions are met which puts guest and team safety as a priority
• Monitors restaurant Speed with Service (SWS) and OLO performance targets every shift
• Serves as a role model in resolving guest feedback and works to exceed guest service standards
• Coaches team on guest feedback, product quality and speed with service opportunities
• Communicates and schedules maintenance in the restaurant, monitors equipment cleaning schedules; coordinates facility upgrades or equipment replacement with the corporate support team
• Manages labor and team member performance behavior observations, takes corrective action where necessary, and communicates these findings to the GM.
• Proactively assists the GM in other operations excellence tasks, as assigned

Qualifications

• 2-4 years of operations management experience in the QSR, Fast-Casual, Casual Dining or Retail environment
• Proven skills in employee and guest satisfaction; financial performance
• High School diploma
• Basic computer literacy and data analytics knowledge
• Demonstrated track record in the manager selection, coaching and development
• Good oral/written communication skills with exceptional team-building experience
• Positive and energetic self-starter, with a passion for leadership

Benefits 

• Health, Dental, and Vision Insurance
• 401K with matching
• Company Paid Life Insurance
• STD & LTD Insurance
• Vacation and Sick Time
• Flexible Work Schedule

Additional Perks

• Employee meal discount
• Tuition Discount
• Exclusive Team Member Discounts – travel, entertainment, and more
• Have your birthday off!
• Referral Program
• An opportunity for development, both professionally and personally

At Blaze, we embrace individuality and encourage our team members to showcase their unique personalities and style. As a part of our build your concept, we allow the guest to be the artist and create their dream pizza. As one of our team members, you would be the guest’s Pizza muse, inspiring them to try new topping combinations and guiding them down the line. And together, we will serve great pizza, fast-fired, made right, with a smile, in a clean and safe restaurant.